How can gossip lead to problems?

Managing messages:

Organisations should manage messages by setting clear rules for formal and informal communication. They could implement the use of tools such as emails for the more structured, accountable records and use social media type apps, such as What’s App for communication that is more informal. Overall, managers must build trust in the workplace. This can be done by listening to employees and adapting to their needs. However, maintaining workplace standard is equally as important.

Maintaining accurate knowledge:

Organisations can maintain accurate workplace knowledge by implementing systematic tracking, clear ownership and accessible digital tools. Some key steps are streamlining searching, host knowledge sharing and capturing conversations.